Privacy Policy
Last updated: June 27th, 2025
Welcome to 12trust. This Privacy Policy applies to the 12trust app ("the Platform") and related websites, services, and products (collectively, the "Service"), provided by Viberse Technology Pte. Ltd. or its affiliates ("Company," "we," "us").
We are committed to protecting your privacy and respecting your rights. This Privacy Policy explains how we collect, use, share, and store your personal information when you interact with the Service. If you do not agree with this policy, please do not access or use the Platform.
The Service is intended for users aged 13 and older. By using the Platform, you confirm that you meet this requirement and have the legal capacity to consent to the processing of your personal data under applicable laws. Where necessary, a parent or guardian may provide consent on your behalf.
We do not knowingly collect personal information from individuals under 13. If you believe a child under 13 has shared personal data with us, please contact us at support@12trust.com, and we will promptly delete the information and terminate the account.
1. Personal Information We Collect
We may collect the following types of information when you use 12trust:
Profile and Account Information
1.
Mobile number (required for sign-up and verification)
2.
Username (assigned by the Platform at sign-up)
Content and Usage Information
1.
Input: This includes the text, images, links, or other content you submit to the Service for verification, detection, or analysis.
2.
Output: This includes the analysis, result, or other content the Platform provides based on the Input you submitted.
3.
User Contributions and Interactions: This includes your public posts (Input and Output shared in the Community), comments, feedback, or reports within the Service.
Automatically Collected Information
1.
Technical Information: Device identifiers (e.g., Device ID), IP address, operating system, time zone settings, crash logs, and diagnostic data.
2.
Cookies and Device Permissions:
1.
Cookies and similar technologies used for managing user sessions, preferences, and analytics.
2.
App permissions (e.g., camera, microphone, photo library, storage) which are requested only when necessary for specific features you use and can be managed in your device settings.
4.
Activity and Analytics:
1.
Usage patterns: Information about how you use the Platform, such as the features you access, the time spent, and interactions with content.
2.
Clipboard activity: We only access your clipboard data when you explicitly paste content into the app for verification. We do not monitor or access your clipboard continuously or without your direct action.
3.
Engagement with content and ads (if applicable).
2. How We Collect Information
We may collect information through the following ways:
1.
Directly from you: When you register, enter messages, upload content, or contact us.
2.
Automatically: Through cookies, device data, and app interactions.
3.
From third parties: Such as analytics or moderation service providers.
4.
From your device’s clipboard: Only when you paste content into the Platform (we do not access clipboard data continuously).
3. How We Use Information
We may use your information to:
1.
Operate, maintain, and improve the Platform and its features, including improving our content verification and AI detection models.
2.
Enable functionalities such as pasting content, uploading images, posting and commenting in the Community.
3.
Customize your experience and recommend relevant content (if applicable).
4.
Communicate with you (e.g., customer support, feature updates, security alerts, marketing communications if you opt-in).
5.
Detect, investigate, and prevent abuse, spam, fraud, or other violations of our Terms of Use and Community Guidelines.
6.
Moderate reported content for user safety and to ensure compliance with our policies and Community Guidelines.
7.
Comply with legal obligations and enforce our Terms of Use and Community Guidelines.
4. How We Share Information
We do not sell or share your personal data for third parties marketing purposes or any other purpose outside this policy.
We may share your information in the following circumstances:
1.
With other users: Content you enter, paste, or upload for verification (Input) is private and only visible to you within your account. However, you can explicitly choose to share your Input and their associated Output as public posts (User Contributions) within the Community for other users to view and provide feedback or comments. This public sharing will always be initiated and controlled by you.
2.
With service providers: We engage trusted third-party service providers (e.g., for hosting, analytics, moderation, cloud services) who process data on our behalf to operate and improve the Service. These providers are bound by strict contractual obligations to keep your data confidential and secure.
3.
With our corporate group: We may share information within our corporate family of companies to operate and improve the Platform, prevent illegal use, and support users.
4.
For legal reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the Service or the public, or protect against legal liability.
5.
In a business transaction: If we are involved in a merger, acquisition, asset sale, or other corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
5. Where We Store Information
We use trusted third-party infrastructure, including Amazon Web Services (AWS), to securely store and protect your data. Learn more at AWS Security.
6. How Long We Keep Your Information
We retain your data only as long as necessary to:
1.
Provide the Platform and related services.
2.
Fulfill the purposes outlined in this policy.
3.
Meet legal or regulatory requirements.
Examples:
1.
Account data: Retained until you delete your account.
2.
User Contributions and activity data: Retained until you delete them or your account is deleted.
3.
Legal holds: May require longer retention for investigations or compliance.
7. How We Process Your Data
We process your data based on the following legal bases:
1.
Consent: When you explicitly consent to data processing.
2.
Contractual necessity: When processing is necessary for the performance of a contract to which you are a party.
3.
Legal obligation: When we are required to comply with legal duties.
4.
Legitimate interest: When processing is necessary for the improvement, security, and analytics of the Platform—so long as your rights do not override those interests.
We do not process your data for purposes inconsistent with these bases.
8. Your Rights and Ours
You have rights under data protection laws to access, modify, or delete your personal data. These include:
General User Rights
1.
Access and update your account or profile information.
2.
Delete your account and associated data.
3.
Request deletion of specific content.
4.
Opt out of marketing communications.
5.
Opt out of having your Input used for model improvement (as described in our Terms of Use).
6.
Contact us at support@12trust.com to exercise your rights.
7.
We may ask you to verify your identity before fulfilling your request.
EEA (GDPR) Rights
Residents of the European Economic Area (EEA) may also:
1.
Access, correct, delete, or restrict processing of their data.
2.
Object to certain types of processing.
3.
Request data portability.
4.
Withdraw consent at any time.
5.
File a complaint with your local Data Protection Authority.
California (CCPA) Rights
California residents have rights to:
1.
Know what personal data is collected and how it’s used.
2.
Request deletion of their personal data.
3.
Request disclosure of data shared with third parties.
4.
Opt out of the sale or sharing of personal data (Note: 12trust does not sell or share personal data for profit).
9. Security of Your Information
We implement appropriate security measures to protect your data, including end-to-end encryption for:
1.
Communications (e.g., messages entered, pasted or submitted within the app).
2.
File transfers.
3.
Sensitive personal data (at rest and in transit).
Only authorized personnel can access your data, and only with your explicit consent or a valid legal justification. While no system is 100% secure, we take reasonable precautions to guard against unauthorized access or misuse of your information. By using the internet, you acknowledge and accept these inherent security risks.
10. Children’s Privacy
12trust is not intended for children under 13 years of age. We do not knowingly collect or store personal data from individuals under 13. If you believe a child under 13 has provided us with personal data, please contact us immediately at support@12trust.com, and we will take steps to delete such information and terminate the account.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. If changes are significant, we’ll notify you via the Platform or email. Continued use of the Service after the update means acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at support@12trust.com.
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